Refund policy

 

Refund & Cancellation Policy

At ACE Forge Systems LLC, each gaming PC is built to order based on the configuration purchased. Because components may be specifically sourced for each order, our cancellation and return policies differ from those of retailers selling pre-built inventory. Please inspect your package and gaming PC immediately upon delivery and contact ACE Forge Systems as soon as possible if you discover shipping damage.

Order Cancellations

If you need to cancel an order, please contact ACE Forge Systems as soon as possible. Orders may be cancelled for a full refund before components have been ordered or the build process has begun.

Once components have been ordered or the build process has started, cancellation requests will be reviewed on a case-by-case basis. Reasonable, non-refundable costs already incurred in fulfilling the order may be deducted from any approved refund where permitted by law.

Returns

Because ACE Forge gaming PCs are built to order, returns due to buyer's remorse, preference changes, accidental orders, or simply changing your mind are not automatically accepted after components have been ordered, the system has been built, or the order has shipped.

If a return is authorized, the system must be returned in the condition specified by ACE Forge Systems and must include all components, accessories, and other items originally included with the order. Return instructions will be provided before shipment. Unauthorized returns may not be accepted.

Damaged, Incorrect, or Defective Orders

If your system arrives damaged, incorrect, or appears to have a hardware problem, please contact ACE Forge Systems promptly so we can evaluate the issue and determine an appropriate resolution.

Depending on the circumstances, the resolution may include troubleshooting, repair, replacement of an affected component, replacement of the system, or a refund.

Shipping Damage

Please inspect your package and gaming PC as soon as possible after delivery. If you notice shipping damage, retain the computer, original box, protective packaging, and shipping materials.

Contact ACE Forge Systems promptly and provide photographs of the shipping box, packaging, and affected areas of the computer when requested. This information may be necessary to investigate the damage and process a carrier claim.

Refunds

Approved refunds will be issued to the original payment method. Once a refund has been processed by ACE Forge Systems, additional processing time may be required by your bank, credit-card issuer, or payment provider.

Original or return shipping costs may be non-refundable unless the return results from an error by ACE Forge Systems, a qualifying defect, shipping damage, or otherwise required by applicable law.

Contact

For cancellations, returns, damaged shipments, or other order concerns, contact ACE Forge Systems at support@aceforgesystems.com This policy does not limit any rights or remedies available to customers under applicable law.